Refund policy

Return & Refund Policy

Last updated: June 3, 2026

1. Return Window

We offer a 30-day return policy from the date of delivery.

To be eligible for a return, items must be returned in reasonable condition and, where possible, with original packaging and accessories.

2. Eligible Returns

We accept returns or refund requests under the following circumstances:

  • The product has a manufacturing defect or quality issue
  • The product arrives damaged during shipping
  • The wrong item was received
  • The product is not functioning as described under normal and proper use conditions

3. Non-Returnable Situations

Returns, refunds, or warranty claims may not be accepted in the following situations:

  • Damage caused by dry burning, dry heating, overheating in air, or operation outside water
  • Damage caused by failure to follow product instructions or safety guidelines
  • Damage caused by improper installation, misuse, unauthorized modification, or negligence
  • Damage caused by incompatible voltage or improper electrical connection
  • Normal wear and tear after use

For non-defective products, returns may be subject to approval and the item must be unused or in resellable condition.

4. Dry Burning / Improper Use Disclaimer

Our immersion heaters are designed for submerged water use only and must remain fully immersed during operation.

Damage caused by dry burning, insufficient water coverage, overheating outside water, or improper operation is considered user-caused damage and is not covered under warranty or return eligibility.

Please carefully follow all instructions and safety precautions before use.

5. Refund Process

If your return request is approved:

  • Returned items will be inspected
  • Approved refunds will be issued to the original payment method
  • Refund processing time is generally 5–10 business days, depending on your payment provider

6. Return Shipping

  • If the issue is caused by a product defect, shipping damage, or our error, we will assist with a replacement or refund solution
  • For approved non-defective returns, customers may be responsible for return shipping costs

7. Contact Us

Store Name: XCLBTFDC
Company Name: Zhuhai Xuchi Trading Co., Ltd. (珠海栩驰贸易有限公司)
Email: vipqcc1@gmail.com

Business Address:
Room 903, Unit 1, Building 7, No.188 Peilei Street, Pingsha Town, Zhuhai, Guangdong 519055, China

Customer Support Response Time:
24–48 business hours